Last updated: 9 September 2026

Ropem Telcom Ltd (“Ropem”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit ropemphones.com, create an account, contact us, place an order, make a payment, or otherwise interact with our online services.

1. Information We Collect

Depending on how you interact with Ropem, we may collect information such as:

  • Your name
  • Email address
  • Telephone number
  • Billing and delivery information
  • Account information
  • Products ordered and order history
  • Payment and transaction information
  • Communications you send to us
  • Device, browser and technical information
  • IP address
  • Website activity and interactions
  • Cookie and consent preferences

We only collect information that is reasonably required to provide our services, process transactions, communicate with customers, operate our website and improve the customer experience.

2. Orders and WooCommerce

Our online store uses WooCommerce.

When you place an order, we may collect information necessary to process and fulfil your purchase, including your name, contact information, billing details, delivery details, products purchased, order value and order status.

We use this information to:

  • Process and manage orders
  • Arrange delivery or collection
  • Provide customer support
  • Send order-related communications
  • Handle returns, refunds and warranty enquiries
  • Maintain appropriate transaction and business records
  • Prevent fraudulent or unauthorized transactions

3. Payments

Online payments available through our website may be processed through third-party payment service providers, including Pesapal.

Payment providers may collect and process information necessary to authorize and complete your transaction.

Ropem does not need to receive or store your complete payment-card credentials when those details are processed directly by the payment provider.

Your use of a payment provider may also be subject to that provider’s own privacy and security policies.

4. Delivery and Order Fulfilment

When delivery is requested, we may use your name, telephone number, delivery location and relevant order information to fulfil your order.

Where necessary, relevant information may be shared with employees, delivery personnel, courier companies or other service providers involved in fulfilling your order.

We only share information reasonably necessary to provide the requested service.

5. Accounts

If you create an account on ropemphones.com, we may store information associated with your account, including your contact information, saved addresses and order history.

You are responsible for keeping your login credentials confidential.

6. Cookies and Similar Technologies

Ropemphones.com may use cookies and similar technologies to operate the website, remember customer preferences, understand website performance and, where appropriate, support advertising and measurement.

Cookies may include:

Essential cookies — necessary for functions such as shopping carts, checkout, account access and website security.

Analytics cookies — help us understand how visitors interact with the website.

Advertising cookies or technologies — may help measure advertising effectiveness and provide more relevant advertising where permitted.

Where required, non-essential technologies will be managed according to the consent choices available through our website.

You may also control certain cookies through your browser settings.

7. Analytics and Advertising

We may use analytics and advertising services to understand website performance and measure our marketing activities.

These may include services provided by platforms such as Google and Meta.

Depending on your consent choices and the technologies in use, these services may process information relating to your browser, device and interactions with our website.

We use this information to understand matters such as:

  • Website traffic
  • Product-page activity
  • Shopping activity
  • Marketing campaign performance
  • Website and advertising effectiveness

Our use of these technologies will be subject to applicable consent choices and privacy requirements.

8. Communications

If you contact Ropem through the website, telephone, email, WhatsApp, social media or another communication channel, we may process the information you provide to respond to your enquiry.

Where permitted, we may also communicate with customers regarding products, offers or services.

You may opt out of promotional communications through the unsubscribe or preference options provided where applicable.

Transactional communications relating to an order or account may still be sent when necessary to provide the requested service.

9. How We Share Information

We do not sell your personal information.

We may share relevant information with trusted service providers where reasonably necessary to operate our business and provide our services.

These may include:

  • Payment processors
  • Delivery and courier providers
  • Website and hosting providers
  • Ecommerce technology providers
  • Analytics providers
  • Advertising and marketing platforms
  • Customer-support providers
  • Professional advisers
  • Authorities where disclosure is required by applicable law

Service providers receive only the information reasonably necessary for the relevant purpose.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud and meeting applicable legal, accounting or regulatory obligations.

Different types of information may therefore be retained for different periods.

11. Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their account passwords and avoid sharing login credentials with others.

12. Your Privacy Rights

Subject to applicable law, you may have rights concerning personal information held about you, including the ability to request access to, correction of, deletion of, or information about the processing of your personal information.

Certain requests may be subject to legal or operational limitations, including information that Ropem is required to retain for legitimate business, transaction, fraud-prevention, accounting or legal purposes.

To make a privacy-related request, contact us using the details below.

13. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Ropem is not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy policies when using their services.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technologies, business practices or applicable requirements.

When we make material changes, the updated policy will be published on this page with a revised “Last updated” date.

15. Contact Us

For questions or requests relating to this Privacy Policy or the personal information we hold about you, please contact:

Ropem Telcom Ltd
Nairobi, Kenya
Website: ropemphones.com

Email: info@ropemphones.co.ke
Telephone: 0715 555 522